Frequently
asked questions
We provide complimentary tickets for carers at our exhibition. If you require a carer or support to visit us, please fill out the form by following the link here: Request a carer ticket
Please follow all the instructions in the form, including submitting the relevant evidence to tickets@whitestarheritage.com
No, for 2026 we’re have a fully updated exhibition, with new artefacts, sets and videos.
The NEC charges a fee for parking.
If you pre-book your parking, the cost is £7.50. You can pre-book here: https://www.thenec.co.uk/visitors/parking-at-the-nec/
If you pay inside the building, the fee is £15.
If you forgot to pay in the building and get to the exit gate, it is £20.
Please note that the NEC is a large site, with many events on-going, and parking fees are out of our control.
The exhibition usually takes around 1.5 to 2 hours, but it varies as some customers like to take more time than others, so we don’t limit anyone to a maximum length of visit.
Yes, our arrival times are every half an hour, and if you book the last slot of the day, you will still have plenty of time to see everything without needing to rush.
No food or drink is allowed into the exhibition.
Yes, we have several short video points with seating, and if you need a longer rest, you are able to leave for a pit stop and come back in again if needed.
Yes, we do, and this can be arranged by contacting us directly at tickets@whitestarheritage.com
Yes, you can make any changes to your ticket date or time by going to “Manage my booking” which will be in your confirmation email.
If you have purchased X-cover, please contact them via the details provided in your original ticket confirmation email and they will be able to help process a refund for you.
If you do not have X-Cover protection, please go to “Manage my booking” which will be in your original email confirmation, and from here you can request a refund through Ticket source.
The lecture will be approximately an hour and a half long, but this may vary due to the Q&A session.
After the lecture you are free to explore the exhibition. There is no time limit for this, so you have plenty of time to see everything.
Yes, you can change your tickets through “Manage my booking” and you will be able to see the payment due before you book.
If you cannot locate your tickets they may have gone into your junk folder, so it is worth checking there, and if you can’t see them please don’t worry, as we can check you in using your name when you arrive.